Policies & Customer Guidelines

Section 01 – Refund & Return Policy

At Eagle Promotions, every product we create — whether apparel, promotional items, hard goods, or printed goods — is custom manufactured specifically for your store or event. Because each item is uniquely produced upon purchase, we are unable to accommodate returns, refunds, or exchanges under any circumstances.

All Sales Are Final

By placing an order with Eagle Promotions, you acknowledge and agree that all sales are final. This applies across all product categories and all Eagle Promotions stores:

Apparel — t-shirts, hoodies, hats, jackets, and more
Promotional items — branded merchandise and giveaways
Hard goods — drinkware, accessories, and specialty items
Printed goods — banners, stickers, packaging, and print media

We strongly encourage all customers to carefully review size guides, product descriptions, and artwork previews before completing a purchase. If you have any questions prior to ordering, please contact us at onlinesupport@eaglepromotions.com — we are happy to help ensure you select exactly the right product.

If you believe you have received a defective item or one that differs materially from what was ordered, please contact our support team within 5 business days of receiving your shipment and we will review your concern on a case-by-case basis.

Section 02 – Privacy Policy

Eagle Promotions is committed to protecting the privacy of every customer across all of our stores and platforms. This policy explains how we collect, use, and safeguard your personal information.

Information We Collect

Name, email, and shipping/billing address
Payment details (securely processed — never stored in full)
Order history and product selections
Support communications you send us

How We Use It

To process and fulfill your custom order
To send order status and shipping updates
To respond to customer service requests
To improve our products and store experience

Data Protection & Your Rights

We use industry-standard security practices to protect your personal data. We do not sell, rent, or share your information with third parties for marketing purposes. Data is shared only with trusted service providers — such as payment processors and shipping carriers — strictly as needed to fulfill your order.

You may request access to, correction of, or deletion of your personal data at any time by contacting us at onlinesupport@eaglepromotions.com. We will respond to all requests within a reasonable timeframe.

Section 03 – Delivery & Fulfillment Policy

Because every Eagle Promotions product is custom made, fulfillment timelines vary by store type. Please review the timeline that applies to your order below.

Pop-Up Store Orders

Production begins after the pop-up store officially closes
Estimated fulfillment is 4–6 weeks after the closing date
Shipping time is additional and will vary by destination
Store closing dates are posted within each individual store

We recommend noting your store's closing date so you can plan accordingly. Orders placed close to the closing date follow the same timeline — all orders in a store are processed together after the store closes.

Custom Orders

For custom orders placed outside of a pop-up store, additional sourcing time may be required depending on the product selected. We source a wide range of apparel, promotional items, hard goods, and printed goods.

Sourcing period: Please allow up to 4 weeks for us to source your item(s)
Production begins once sourcing is complete
Total lead time varies — we'll keep you updated throughout the process
If you need an item by a specific date, please contact us before ordering

Shipping & Tracking

Once your order has been produced and shipped, you will receive a tracking notification at the email address provided at checkout. Eagle Promotions is not responsible for delays caused by shipping carriers, weather events, or other circumstances outside of our control.

Questions? We're here to help.

Email: onlinesupport@eaglepromotions.com
Website: www.eaglepromotions.com